SUPPLY CHAIN MANAGEMENT AND ORGANIZATIONAL EFFECTIVENESS ON BUSINESS ORGANIZATIONS IN ABIA STATE, NIGERIA

ABSTRACT

This study critically examined the relationship between supply chain management and organizational effectiveness: A study of manufacturing companies in Abia State. Descriptive survey approach was adopted and analyzed using frequency distribution table, Regressions and correlations. Having analyzed the distributed 205 questionnaires to staff of selected manufacturing companies in Abia State. The findings indicated that; Strategic supplier partnership has significant impact on profitability of business organizations in Abia state, Customer relationship management has significant impact on customer retention of business organizations in Abia state, and Information sharing has significant impact on the survival of business organizations in Abia state.in conclusion, the impact of strategic supplier partnership on profitability, customer relationship management on customer retention and information sharing on survival for business organizations are positive and significant. Strategic supplier partnership, customer relationship management and information sharing contribute favorably to the development and effectiveness of the business and increased organizational effectiveness. The study recommends that; Firstly, business organizations should identify and maintain closer relationship with the key entities they transact businesses with, especially the suppliers of raw materials and customers by establishing a new vice president or manager in charge of supply chain. These managers should maintain good strategic supplier partnership and co-ordinate the activities of the focal organization with other organizations to establish a cross-functional team for their products. They should also create a platform for virtual interaction of all the managers and other stakeholders of the supply chain managed by the supply chain manager from each organization. Finally, business organizations should consider adopting customer relationship management fully as the potential benefits to be realized are enormous compared to the initial and operational cost of implementing the practice.

Keywords:Organization, Management. Productivity,Profitability and Efficiency.